EU261 · EW
Eurowings flight compensation
Eurowings owes €250 or €400 on most routes when you arrive three hours or more late, or your flight is cancelled at short notice, for a reason within its control. Claim on its online form first; if it refuses, Eurowings is a member of the German conciliation body Schlichtung Reise & Verkehr, and the enforcement body of the departure country is free too.
Checked against its sources
Typical amounts
€250 or €400 on most routes
£220 or £350 under UK261. €600 (£520) is owed only on a flight of more than 3,500 km that is not within the EU, Art 7(1).
Regulator
Where you departed
Home regulator: Luftfahrt-Bundesamt (LBA) (competent for flights departing Germany). Otherwise complain to the body where your flight departed, or for a flight into the EU from outside, the arrival country: see enforcement bodies.
Registered in
Germany (Eurowings GmbH)
An EU carrier, so EU261 also covers its flights into the EU from outside Art 3(1)(b). Some Eurowings-branded flights are operated by other carriers, so check the operating carrier on your booking.
Where to send it
- Claim first
- Use the compensation form linked from Eurowings’ claims and compensation page.
- UK flights
- Eurowings is not on the CAA’s list of airlines in an approved ADR scheme, so on a UK flight the CAA’s Passenger Advice and Complaints Team may help (its view is not binding).
- Germany
- Eurowings is on the member list of Schlichtung Reise & Verkehr (formerly söp), the German conciliation body, dated 1 July 2026.
- Anywhere else
- The enforcement body of the country you departed from, or for a flight into the EU from outside, the arrival country Art 16. Free to use.
Before you accept a refusal
Our advice, not a description of how Eurowings handles claims.
- A strike by the airline’s own staff is not an extraordinary circumstance under current law (Airhelp v SAS, C-28/20).
- If the refusal cites air traffic control restrictions, a strike or weather, ask which event affected your flight and how. Under Art 5(3) the airline has to show the circumstance was extraordinary and could not have been avoided even with all reasonable measures.
- Claim from the airline that operated the flight, shown as “operated by” on the booking. It may not be the one whose name is on the ticket.
- The deadline for going to court is set by the country whose courts hear the claim, not by the airline: see time limits by country.
Claim it yourself first
- Write to Eurowings quoting the article. “I am claiming under Article 7 for a delayed arrival on [flight] on [date].” Free, and you keep the whole amount. Use the template.
- Give them 28 days and diary the deadline.
- Refuse a voucher offered in place of cash.
- Escalate free to Schlichtung Reise & Verkehr or to the enforcement body of the country you departed from, if they refuse.
- Only then consider a claims service.
Doing it yourself costs nothing and keeps the full amount.
Questions
How much compensation can I claim from Eurowings?
The amount depends on flight distance, not on the airline or your fare: €250, €400 or €600 under Article 7(1), or £220, £350 or £520 under UK261. Most Eurowings routes fall in the €250 or €400 band.
How do I claim compensation from Eurowings?
Use the compensation form linked from Eurowings' claims and compensation page, quoting Article 7 and your flight number, and allow 28 days. If it refuses, Schlichtung Reise und Verkehr, the German conciliation body Eurowings belongs to, is free, as is the enforcement body of the country you departed from.
Which regulator covers Eurowings?
It depends on where the flight departed, not on the airline. Germany's Luftfahrt-Bundesamt handles flights departing Germany; for a flight from another EU country, complain to that country's body, and for a flight into the EU from outside, to the arrival country's body (Article 16).