Airline by airline
How each airline handles a claim
The law is the same whoever you flew; what differs is where the claim goes. Claim from the airline that operated the flight first, then escalate free to the enforcement body of the country you departed from (or, for a flight into the EU from outside, the arrival country), or to the airline’s ADR scheme for a flight from the UK.
Checked against its sources
The “home enforcement body” below is competent only for flights departing that country, Art 16. It is not where every complaint about that airline goes. “Licensed in” matters for flights into the EU from outside, which EU261 covers only on an EU carrier Art 3(1)(b); a UK carrier is not one, though UK261 covers EU and UK carriers flying into the UK.
| Airline | Code | Licensed in | Home enforcement body | UK ADR scheme | German conciliation |
|---|---|---|---|---|---|
| Ryanair | FR | Ireland; group carriers in Poland, Malta and the UK | Irish Aviation Authority | AviationADR | Yes |
| easyJet | U2 | UK, Austria, Switzerland | None single (UK CAA, Austria apf, Switzerland FOCA) | AviationADR | Yes |
| Wizz Air | W6 | Hungary, Malta, UK | Budapest Government Office, Consumer Protection Dept. | AviationADR | Yes |
| Lufthansa | LH | Germany | Luftfahrt-Bundesamt | Schlichtung Reise & Verkehr | Yes |
| British Airways | BA | United Kingdom | UK Civil Aviation Authority | CEDR | No |
| Air France | AF | France | DGAC | None listed | Yes |
| KLM | KL | Netherlands | ILT | AviationADR | Yes |
| Iberia | IB | Spain | AESA | None listed | No |
| Vueling | VY | Spain | AESA | None listed | No |
| Eurowings | EW | Germany | Luftfahrt-Bundesamt | None listed | Yes |
| TAP Air Portugal | TP | Portugal | ANAC | AviationADR | Yes |
| Aer Lingus | EI | Ireland | Irish Aviation Authority | None listed | No |
| SAS Scandinavian Airlines | SK | Denmark, Norway, Sweden (consortium) | None single (Denmark, Sweden, Norway bodies) | CEDR | Yes |
| Finnair | AY | Finland | Consumer Disputes Board | None listed | No |
| Norwegian | DY | Norway, Sweden | None single (Norway, Sweden bodies) | None listed | No |
UK ADR schemes as listed by the CAA; “None listed” means the CAA’s own Passenger Advice and Complaints Team may help on a UK flight. German conciliation: on the Schlichtung Reise & Verkehr (formerly söp) member list dated 1 July 2026. Full lists of bodies: enforcement bodies.