EU261 · IB
Iberia flight compensation
Iberia owes €250, €400 or €600 depending on distance when you arrive three hours or more late, or your flight is cancelled at short notice, for a reason within its control. Claim on its claims page first; if it refuses a flight from Spain, AESA’s procedure is free and its decision binds the airline.
Checked against its sources
Typical amounts
€250 · €400 · €600
£220 · £350 · £520 under UK261. On a flight over 3,500 km outside the EU the amount can be halved if you arrive no more than four hours late, Art 7(2)(c).
Regulator
Where you departed
Home regulator: AESA (Spain) (competent for flights departing Spain). Otherwise complain to the body where your flight departed, or for a flight into the EU from outside, the arrival country: see enforcement bodies.
Registered in
Spain
An EU carrier, so EU261 also covers its flights into the EU from outside, including long-haul arrivals Art 3(1)(b).
Where to send it
- Claim first
- Use the form on Iberia’s claims and receipts page.
- UK flights
- Iberia is not on the CAA’s list of airlines in an approved ADR scheme, so on a UK flight the CAA’s Passenger Advice and Complaints Team may help (its view is not binding).
- Germany
- Iberia is not on the member list of Schlichtung Reise & Verkehr (formerly söp) dated 1 July 2026.
- Anywhere else
- The enforcement body of the country you departed from, or for a flight into the EU from outside, the arrival country Art 16. Free to use.
Before you accept a refusal
Our advice, not a description of how Iberia handles claims.
- For a flight departing Spain, an AESA decision in your favour binds the airline, which can challenge it only in court; it does not bind you. Apply within a year of your complaint to the airline (Orden TMA/201/2022).
- On long-haul offers, check the arithmetic: the 50% reduction in Art 7(2) applies only where the arrival delay is within the limit for the distance (four hours on flights over 3,500 km).
- If the refusal cites air traffic control restrictions, a strike or weather, ask which event affected your flight and how. Under Art 5(3) the airline has to show the circumstance was extraordinary and could not have been avoided even with all reasonable measures.
- The deadline for going to court is set by the country whose courts hear the claim, not by the airline: see time limits by country.
Claim it yourself first
- Write to Iberia quoting the article. “I am claiming under Article 7 for a delayed arrival on [flight] on [date].” Free, and you keep the whole amount. Use the template.
- Give them 28 days and diary the deadline.
- Refuse a voucher offered in place of cash.
- Escalate free to AESA for a flight from Spain, otherwise to the enforcement body of the country you departed from, if they refuse.
- Only then consider a claims service.
Doing it yourself costs nothing and keeps the full amount.
Questions
How much compensation can I claim from Iberia?
The amount depends on flight distance, not on the airline or your fare: €250, €400 or €600 under Article 7(1), or £220, £350 or £520 under UK261. Iberia flies long-haul, so all three bands occur; on flights over 3,500 km the amount can be halved where the arrival delay is no more than four hours.
How do I claim compensation from Iberia?
Use the form on Iberia's claims and receipts page, quoting Article 7 and your flight number, and allow 28 days. If it refuses, escalate free to the enforcement body of the country you departed from; for flights from Spain that is AESA, whose decision binds the airline.
Which regulator covers Iberia?
It depends on where the flight departed, not on the airline. Spain's AESA handles flights departing Spain; for a flight from another EU country, complain to that country's body, and for a flight into the EU from outside, to the arrival country's body (Article 16).