EU261 · IB
Iberia flight compensation
IAG group. Latin America long-haul network; those routes go to AirHelp.
Typical amounts
€250 / £220 · €400 / £350 · €600 / £520
Set by distance under Art 7(1), per passenger.
Regulator
AESA (Spain)
Free escalation if the airline refuses or ignores you.
Registered in
Spain
Relevant to arrivals into the EU or UK from outside.
Where to send it
Online form; AESA complaint if refused.
What they tend to argue
- Spain's five-year window is among the longest, so old claims are frequently still valid.
- AESA rulings are non-binding — a favourable ruling may still need court follow-through.
Claim it yourself first
- Write to Iberia quoting the article. “I am claiming under Article 7 for a delayed arrival on [flight] on [date].” Free, and you keep the whole amount. Use the template.
- Give them 28 days and diary the deadline.
- Refuse a voucher offered in place of cash.
- Escalate free to AESA (Spain) if they refuse.
- Only then consider a claims service.
Long-haul refusals are the ones most likely to need legal follow-through. Doing it yourself costs nothing and keeps the full amount — use a service once you have hit a wall.
Questions
How much compensation can I claim from Iberia?
The amount depends on flight distance, not on the airline and not on your fare. Iberia routes typically fall in the €250 / £220 · €400 / £350 · €600 / £520 range under Article 7.
How do I claim compensation from Iberia?
Online form; AESA complaint if refused. Write first, quoting Article 7 and your flight number, and allow 28 days before escalating to AESA (Spain).
Which regulator covers Iberia?
AESA (Spain). You can also complain to the enforcement body of the country you departed from.