EU261 · KL
KLM flight compensation
Hub-and-spoke via Schiphol makes missed-connection claims common.
Typical amounts
€250 / £220 · €400 / £350 · €600 / £520
Set by distance under Art 7(1), per passenger.
Regulator
ILT (Netherlands)
Free escalation if the airline refuses or ignores you.
Registered in
Netherlands
Relevant to arrivals into the EU or UK from outside.
Where to send it
Online form; ILT complaint if refused.
What they tend to argue
- Note the short two-year Dutch limitation — act promptly.
- Dutch courts have been claimant-friendly on connecting-flight delays.
Claim it yourself first
- Write to KLM quoting the article. “I am claiming under Article 7 for a delayed arrival on [flight] on [date].” Free, and you keep the whole amount. Use the template.
- Give them 28 days and diary the deadline.
- Refuse a voucher offered in place of cash.
- Escalate free to ILT (Netherlands) if they refuse.
- Only then consider a claims service.
Long-haul refusals are the ones most likely to need legal follow-through. Doing it yourself costs nothing and keeps the full amount — use a service once you have hit a wall.
Questions
How much compensation can I claim from KLM?
The amount depends on flight distance, not on the airline and not on your fare. KLM routes typically fall in the €250 / £220 · €400 / £350 · €600 / £520 range under Article 7.
How do I claim compensation from KLM?
Online form; ILT complaint if refused. Write first, quoting Article 7 and your flight number, and allow 28 days before escalating to ILT (Netherlands).
Which regulator covers KLM?
ILT (Netherlands). You can also complain to the enforcement body of the country you departed from.