EU261 Rights Independent

Current position

Your rights have not changed yet. The reform is now law — Regulation (EU) 2026/2202, published 2 October 2026 — but it applies only from 23 October 2027. It keeps the three-hour threshold and the €250–€600 amounts. What changes in 2027 →

Checked

EU261 · DY

Norwegian flight compensation

Norwegian owes €250 or €400 on most routes when you arrive three hours or more late, or your flight is cancelled at short notice, for a reason within its control. Claim through its claims page first; if it refuses, escalate free to the enforcement body of the country you departed from.

Checked against its sources

Typical amounts

€250 or €400 on most routes

£220 or £350 under UK261. €600 (£520) is owed only on a flight of more than 3,500 km that is not within the EU, Art 7(1).

Regulator

Where you departed

No single home regulator. For flights from Norway: Transportklagenemnda; Sweden: the Swedish Consumer Agency. Otherwise complain to the body where your flight departed, or for a flight into the EU from outside, the arrival country: see enforcement bodies.

Registered in

Norway and Sweden

Norwegian flies under two licences, Norwegian Air Shuttle AOC (Norway) and Norwegian Air Sweden AOC. The Regulation applies in Norway through the EEA Agreement, so both count for Art 3(1)(b).

Where to send it

Claim first
Start from Norwegian’s claims or feedback page and check it for the current compensation form.
UK flights
Norwegian is not on the CAA’s list of airlines in an approved ADR scheme, so on a UK flight the CAA’s Passenger Advice and Complaints Team may help (its view is not binding).
Germany
Norwegian is not on the member list of Schlichtung Reise & Verkehr (formerly söp) dated 1 July 2026.
Anywhere else
The enforcement body of the country you departed from, or for a flight into the EU from outside, the arrival country Art 16. Free to use.

Before you accept a refusal

Our advice, not a description of how Norwegian handles claims.

  • A strike by the airline’s own staff is not an extraordinary circumstance under current law (Airhelp v SAS, C-28/20).
  • If the refusal cites air traffic control restrictions, a strike or weather, ask which event affected your flight and how. Under Art 5(3) the airline has to show the circumstance was extraordinary and could not have been avoided even with all reasonable measures.
  • You can insist on money. Art 7(3) allows travel vouchers only with your signed agreement.
  • The deadline for going to court is set by the country whose courts hear the claim, not by the airline: see time limits by country.

Claim it yourself first

  1. Write to Norwegian quoting the article. “I am claiming under Article 7 for a delayed arrival on [flight] on [date].” Free, and you keep the whole amount. Use the template.
  2. Give them 28 days and diary the deadline.
  3. Refuse a voucher offered in place of cash.
  4. Escalate free to the enforcement body of the country you departed from, if they refuse.
  5. Only then consider a claims service.
Work out what you’re owed →

Doing it yourself costs nothing and keeps the full amount.

Questions

How much compensation can I claim from Norwegian?

The amount depends on flight distance, not on the airline or your fare: €250, €400 or €600 under Article 7(1), or £220, £350 or £520 under UK261. Most Norwegian routes fall in the €250 or €400 band.

How do I claim compensation from Norwegian?

Claim from Norwegian directly, starting from its claims page, quoting Article 7 and your flight number, and allow 28 days. If it refuses, escalate free to the enforcement body of the country you departed from.

Which regulator covers Norwegian?

It depends on where the flight departed, not on the airline. Norway's Transportklagenemnda and the Swedish Consumer Agency handle flights from their own countries; for a flight from elsewhere in the EU, complain to that country's body, and for a flight into the EU from outside, to the arrival country's body (Article 16).