EU261 · SK
SAS Scandinavian Airlines flight compensation
SAS owes €250, €400 or €600 depending on distance when you arrive three hours or more late, or your flight is cancelled at short notice, for a reason within its control. Claim on its EU261 form first; if it refuses, escalate free to the enforcement body of the country you departed from, or to CEDR for flights from the UK.
Checked against its sources
Typical amounts
€250 · €400 · €600
£220 · £350 · £520 under UK261. On a flight over 3,500 km outside the EU the amount can be halved if you arrive no more than four hours late, Art 7(2)(c).
Regulator
Where you departed
No single home regulator. For flights from Denmark: the Danish Civil Aviation and Railway Authority; Sweden: the Swedish Consumer Agency; Norway: Transportklagenemnda. Otherwise complain to the body where your flight departed: see enforcement bodies.
Registered in
Denmark, Norway and Sweden
A consortium of the three countries, headquartered in Solna, Sweden. Either way an EU or EEA carrier, so EU261 also covers its flights into the EU from outside Art 3(1)(b). Some flights are operated by SAS Link, SAS Connect or partners.
Where to send it
- Claim first
- Use SAS’s EU261 claim form.
- UK flights
- SAS belongs to CEDR, a CAA-approved scheme. A refused claim on a UK flight goes there, free, rather than to the CAA.
- Germany
- SAS is on the member list of Schlichtung Reise & Verkehr (formerly söp), the German conciliation body, dated 1 July 2026.
- Anywhere else
- The enforcement body of the country you departed from, or for a flight into the EU from outside, the arrival country Art 16. Free to use.
Before you accept a refusal
Our advice, not a description of how SAS handles claims.
- A strike by the airline’s own staff is not an extraordinary circumstance under current law (Airhelp v SAS, C-28/20).
- If the refusal cites air traffic control restrictions, a strike or weather, ask which event affected your flight and how. Under Art 5(3) the airline has to show the circumstance was extraordinary and could not have been avoided even with all reasonable measures.
- On long-haul offers, check the arithmetic: the 50% reduction in Art 7(2) applies only where the arrival delay is within the limit for the distance (four hours on flights over 3,500 km).
- The deadline for going to court is set by the country whose courts hear the claim, not by the airline: see time limits by country.
Claim it yourself first
- Write to SAS quoting the article. “I am claiming under Article 7 for a delayed arrival on [flight] on [date].” Free, and you keep the whole amount. Use the template.
- Give them 28 days and diary the deadline.
- Refuse a voucher offered in place of cash.
- Escalate free to CEDR for a flight from the UK, otherwise to the enforcement body of the country you departed from, if they refuse.
- Only then consider a claims service.
Doing it yourself costs nothing and keeps the full amount.
Questions
How much compensation can I claim from SAS Scandinavian Airlines?
The amount depends on flight distance, not on the airline or your fare: €250, €400 or €600 under Article 7(1), or £220, £350 or £520 under UK261. SAS Scandinavian Airlines flies long-haul, so all three bands occur; on flights over 3,500 km the amount can be halved where the arrival delay is no more than four hours.
How do I claim compensation from SAS Scandinavian Airlines?
Use the EU261 claim form on SAS's own website, quoting Article 7 and your flight number, and allow 28 days. If it refuses, escalate free: for flights from the UK to CEDR, its approved ADR scheme, otherwise to the enforcement body of the country you departed from.
Which regulator covers SAS Scandinavian Airlines?
It depends on where the flight departed, not on the airline. Denmark's Civil Aviation and Railway Authority, the Swedish Consumer Agency and Norway's Transportklagenemnda handle flights from their own countries; for a flight from elsewhere in the EU, complain to that country's body, and for a flight into the EU from outside, to the arrival country's body (Article 16).